IT Glue Alternatives for MSP Documentation

Updated: November 2026

Hudu is the closest IT Glue alternative: $27 per user a month billed annually, with no user minimum, no setup fee and one price for cloud or self-hosted. ITFlow is free to self-host under the AGPL-3.0 license, and Passportal fits MSPs whose main need is credential management inside N-able. IT Glue, owned by Kaseya, lists $29 to $44 per user a month with a five-user minimum, a 36-month term and an onboarding fee it does not publish, so this guide compares each option for MSPs and in-house IT teams on price, hosting and fit.

What to Look For in an IT Glue Replacement

Before comparing tools, know what matters for MSP documentation specifically:

Asset and configuration tracking. You need structured records for client networks, devices, credentials, and configurations - not just free-form wiki pages. This is what separates MSP documentation tools from generic knowledge bases like Confluence or Notion.

Password management. IT Glue's password vaulting is deeply embedded in MSP workflows. Any replacement needs secure credential storage with access controls, or you'll end up bolting on a separate password manager.

PSA/RMM integrations. If your documentation platform doesn't talk to your ticketing and monitoring tools, technicians won't use it. Check integration depth, not just whether an integration exists.

Flexible asset types. Every MSP documents differently. Custom asset layouts, relationships between objects (this server runs these applications for this client), and the ability to extend the schema matter more than having 200 pre-built templates.

IT Glue Alternatives Compared

Minimums, Fees and Contracts at a Glance

The three dedicated MSP documentation platforms with published prices compare like this, at list prices checked in November 2026:

The Alternatives Worth Evaluating

Hudu

Hudu is the most direct IT Glue competitor. The feature set overlaps on asset management, password vaults, knowledge base articles, network documentation, and process checklists.

What makes Hudu different: $27/user/month (annual) with no user minimum and no onboarding fee. A 10-tech MSP pays $3,240 a year on Hudu, $240 less than IT Glue Basic and $2,040 less than IT Glue Enterprise, before IT Glue's onboarding fee. Hudu also offers self-hosted deployment on the same plan as cloud, so the hosting choice does not change the price. Our Hudu review covers its plans, Radar pricing and self-hosting in more depth.

For the move itself, Hudu assists with data mapping, imports and validation during onboarding, and its paid professional services, including guided migrations, start at $199.

The trade-offs: Hudu lists 60+ integrations, so check that the specific ones you rely on exist and work well, especially if you run Kaseya VSA or ConnectWise tools. Technicians who spent years in IT Glue should expect a short adjustment to Hudu's layout.

In this r/msp thread, an MSP with about 500 customer sites asks which platform should replace SharePoint and a password manager, and MSPs that moved from IT Glue to Hudu weigh in:

ITFlow

ITFlow is the open-source option: free to self-host under the AGPL-3.0 license, with a hosted version from $60 a month that includes two technicians. It covers what MSP documentation tools need: client records, asset tracking, contacts, credentials, network documentation, plus basic invoicing and ticketing.

The reality check: ITFlow is a community project. The feature set is solid for basic documentation but doesn't match IT Glue or Hudu in polish, integration depth, or advanced features like automated network discovery. Self-hosting needs a small VPS, or the hosted plan has the ITFlow team apply updates and run nightly backups. Free support comes from the community forum and GitHub issues, and our ITFlow review covers its PSA and billing side.

Who it fits: solo MSPs or small shops (1-3 techs) who want to cut documentation costs to near zero and don't mind contributing back to the project. If you're running open-source tools like Snipe-IT for asset management and TacticalRMM, ITFlow fits the same philosophy.

Passportal (N-able)

If your primary use of IT Glue is password management, Passportal is worth a look. N-able's documentation and password management platform focuses heavily on credential security - automated password rotation, privileged access management, and SOC 2 compliance.

N-able does not publish Passportal pricing, so expect a quote that depends on your N-able relationship and volume. The platform integrates tightly with N-able's RMM and other tools. Outside the N-able ecosystem, integration options are more limited.

The catch: Passportal's documentation features (knowledge base, asset tracking) are thinner than IT Glue or Hudu. If credentials are your primary concern, it's strong. If you need comprehensive documentation, you may end up running Passportal alongside another tool - which defeats the cost-saving purpose.

In this r/msp thread, a former MSP employee asks how far to trust Passportal after the SolarWinds breach, and MSPs reply on N-able's spin-off and permission setup:

Confluence

Confluence shows up on every "IT Glue alternatives" list, and technically it can document anything. With a free plan and Standard at $5.78 per user a month, it costs less than IT Glue.

But Confluence isn't built for MSP documentation. There's no structured asset management, no password vaulting, no client segmentation, and no native PSA/RMM integrations. You'd spend weeks building templates and custom spaces to approximate what IT Glue gives you out of the box, and your technicians would still struggle to find things.

Confluence works for internal IT teams at mid-size companies. For MSPs managing 20+ clients with distinct networks, credentials, and configurations, it creates more problems than it solves.

Notion

Same story as Confluence, but with a better UI and worse enterprise controls. Notion is great for internal wikis and project documentation. It's not built for structured IT asset records, credential management, or multi-tenant MSP workflows.

At $10 per seat a month on Plus or $20 on Business, billed annually (or free for small teams), Notion makes sense as a supplement - meeting notes, internal processes, onboarding docs. As a primary MSP documentation platform replacing IT Glue, it falls short.

ConnectWise Documentation, SuperOps and Docusnap

ConnectWise Documentation (formerly ITBoost) pulls separate documentation tools into one knowledge base, with asset discovery, for shops on the ConnectWise platform. ConnectWise does not publish its price.

SuperOps builds IT documentation into its PSA and RMM platform. It is quoted per endpoint, with a 150-endpoint minimum per plan and unlimited technicians.

Docusnap scans and documents networks for IT teams. Docusnap365 Pro costs $229 a month billed annually for three users, with a 14-day free trial.

IT Glue Pricing Breakdown

Pricing drives these migration decisions, so here is what IT Glue costs at list price:

A 10-technician MSP on IT Glue Basic ($29/user/month) pays $3,480 a year, on Select ($38) $4,560 and on Enterprise ($44) $5,280, all on the 36-month term listed on IT Glue's pricing page. Every new account also pays a one-time onboarding fee that IT Glue does not publish, so ask for the number in writing. Teams of one to four users can buy Enterprise at $49 to $102 per seat instead.

The same team on Hudu ($27/user/month, billed annually): $3,240 a year with no setup fee. Savings: $240 a year against IT Glue Basic and $2,040 against Enterprise, plus the onboarding fee in year one and the self-hosting option if data sovereignty matters.

Network discovery adds to both bills: IT Glue's Network Glue add-on lists at $453 a month ($5,436 a year), while Hudu Radar starts at $44 a month billed annually.

On ITFlow: self-hosting costs only the server, so a $10/month VPS comes to about $120 a year. Hosted ITFlow for ten technicians is $260 a month ($60 covers the first two, then $25 each), or $3,120 a year. Self-hosted, the gap with IT Glue is features and polish; hosted, ITFlow costs about what Hudu does.

At Basic, the cost difference between IT Glue and Hudu is small, and it widens on Select and Enterprise. The five-user minimum, the 36-month term and the lack of a self-hosted IT Glue are the other reasons to compare.

IT Glue Alternatives for In-House IT Teams

An in-house IT team documents one organization, so client separation and PSA billing sync matter less than they do for an MSP. Hudu says more than 6,000 IT teams use it, and a wiki such as Confluence or Notion can hold policies and how-tos if a separate password manager keeps the credentials. IT Glue sells to IT departments as well, and our IT Glue review covers its pricing for internal teams, including the Kaseya 365 Ops bundle.

Which One Should You Pick?

Staying in Kaseya or ConnectWise: IT Glue's integration depth is hard to beat if you run Kaseya tools such as Autotask and Datto RMM, or ConnectWise PSA. The premium is the cost of tight integration.

Closest match to IT Glue: Hudu. Feature parity, a lower price, a self-hosting option, no user minimum and help migrating off IT Glue.

Lowest cost, open source: ITFlow. Requires self-hosting, or the hosted plan from $60 a month, and comfort with a community-supported tool. Fits small MSPs who value control over polish.

Password management focus: Passportal, especially if you're already in N-able's ecosystem.

Supplements for MSPs: Confluence and Notion. They solve different problems. Use them for internal docs, not client documentation.

In-house IT team: Hudu for structured records and a vault, or a wiki plus a separate password manager for a small team.

Disclosure: Flamingo, which publishes this guide, builds OpenFrame.

OpenFrame is open, AI-native infrastructure for IT and security that covers client docs, runbooks and password management within large areas of RMM and PSA work, alongside remote access and patching. Its AI agents, Fae and Mingo, take on routine support requests and IT operations tasks so technicians spend their time on decisions. Pricing is $1 per device a month with 10 million AI tokens included, and a 14-day free trial.